HANDMADE BOW TIE

Return Policy

HERE WHEN YOU NEED US

Handmade with care. Support made simple.

Every Handmade Bow Ties piece is made by hand, just for you. If something isn't right, here is how we can help.

14-Day Returns

Standard, non-custom items. Unworn, unwashed and in original packaging.

Size Exchanges

Custom Items

Final sale, with support for damaged, defective or incorrect orders.

Something Wrong?

For damage, notify us within 24 hours and send the item back within 7 days of delivery. Contact us first for instructions.

Let’s find the right next step

1. Email us

Include your order number, item and preferred resolution.

2. Get instructions

Wait for our return address and instructions before sending anything.

3. Send with tracking

Use a trackable service for your return.

4. Watch your inbox

We email when your exchange ships or refund is issued.

Size exchanges

If your bow tie doesn't fit, we will exchange it for a different size for free. Contact us within 14 days of delivery. You pay the shipping to send the item back to us, and we ship the new size to you for free (US orders).

Returns on standard items

You can return standard (non-custom) items within 14 days of delivery. Items must be unworn, unwashed and in their original packaging. You pay the return shipping. Once we receive and check the item, we will refund the item price to your original payment method.

Items we can't accept for return

Custom or personalized items made to your request, such as custom colors, fabric matching, special sizes or personalization. These are final sale unless they arrive damaged or incorrect.
Items that have been worn, washed or damaged after delivery.

Damaged, defective or wrong items

If your order arrives damaged, email us within 24 hours of delivery with your order number and a photo. Damaged items may be sent back within 7 days of delivery; please contact us first for the return address and instructions. For defective or incorrect items, email us within 7 days of delivery with your order number and a photo. We will send a replacement or give you a full refund, and we will cover any return shipping.

Order changes and cancellations

Because every item is handmade to order, please email us within 24 hours of placing your order if you need to change or cancel it. After we start making your item, we may not be able to cancel the order.

How to start a return or exchange

Email info@handmadebowtie.com with your order number, the item, and whether you want an exchange (and the new size) or a refund.
We will reply with the return address and instructions. Please do not send items back without contacting us first.
Ship the item back with a trackable service. We are not responsible for returns lost in the mail.
We will email you when your exchange ships or your refund is issued. Your bank may take a few business days to show the refund.